Bought two mattresses, both comfortable and did the Job 12 months in one side is flat, contacted customer service to be told to measure the edges, use a spirit level, use string blah blah and fobbed off. After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. This is noted time and time-again in thousands of Casper reviews. | Read 61-80 Reviews out of 5,988 Since they … I wrote them again asking for the status of my refund. Casper makes a mattress that is really good for my sleeping style. Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. Guys came, had no idea. I bought this mattress thinking I would get great service. My wife and I used it for about a week and woke up nearly every morning with excruciating back pain. I was in a hurry and made it harder for myself. The initial customer service, Faith, that I spoke to seemed very helpful. No one tests mattresses like we do. After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. New GMC truck was in service for 11 days for work. Find helpful customer reviews and review ratings for Casper Original Hybrid Mattress, Full, 2019 Model at Amazon.com. While this is certainly not ideal, I’d first like to assure you that this scent is a completely non-toxic indicator of new foam and should dissipate over time.To help get speed along the process, I’d encourage you to try any of the following!Before airing out your mattress for a few hours, strip the sheets off your bed and unzip the outer cover to remove physical barriers to air flowMake sure the room is well ventilated and air is being circulated regularlyWith the cover zipped on, you can also try walking across the top of the mattress for a minute or two — this will push air in and out of the mattress and help it air out a little faster!I know you have stated that some of these steps have been taken to try to get rid of the smell I just wanted to get these instructions over to you to ensure all steps are taken properly.Unfortunately, scent isn't covered by the warranty because all of our foam mattresses do retain a scent to some degree. A new frame was laid across my garage 6 days later. Casper encourages customer reviews and uses testimonials prominently in their marketing. Do you agree with Casper's TrustScore? Location of This Business 230 Park Avenue South Floor 13, New York, NY 10003-1547. People are more willing to It is 80 lbs after all. Warranty The Wave Hybrid has a 10-year limited warranty, which protects the original mattress buyer when purchased through an authorized seller. Do you agree with Casper's TrustScore? You're not a human warranting real interaction. Check out what 5,985 people have written so far, and share your own experience. Casper Stores. For those bought before 14 May, the initial 100-night sleep trial still applies. Customer Reviews are not used in the calculation of BBB Rating . At its website, Casper allows filterable and easy access to all customer reviews posted there, including those that are negative. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. The Casper Down Pillow is a breathable, ultra-plush pillow filled with ethically-sourced down and feather fill. | Read 2,941-2,960 Reviews out of 5,985 . I would NEVER recommend Casper nor would I make a purchase from them again. Sales (307) 202-9782; Service (307) 224-4355; Sales (307) 202-9782; Service (307) 224-4355; Hours & Map; Contact Us; Book Appt; Menu; home; New. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. Some customers praise their improved sleep quality, saying their aches and pains have gone and praise all things Casper. I've tried to get in touch with Casper but with no luck. I contacted customer service about this while I was still in my 100 day trial to ask if I could extend the trial through to summer to check the heat, as if it was still bad I wanted the refund option and a different mattress. It should have taken a click of a mouse button to do so!I was able to get the same thing delivered from a different source in three days. The Bottom Line. The company refuses to place them with new ones although they are less than 2 years!!! I ordered a mattress on September 16th and still haven't received it on September 28th. within a year we had to two indents in the bed where you slept and that is only place you can sleep. There has been no follow-up to any of my calls. Leesa vs. Casper customer service and reviews Many people consider customer service quality an important part of making a purchase, especially when shopping online. Certainly not the case. Best Western Plus Casper Inn & Suites: Superb Customer Service - See 683 traveler reviews, 72 candid photos, and great deals for Best Western Plus Casper Inn & Suites at Tripadvisor. I did want to return it but they seem to have done a runner from europe. Excellent customer service from Casper. For others though, you may need to shop around. Read honest and unbiased product reviews from our users. Reviews Refer & Earn Casper Stores Shop Casper Mattresses in the United States Down pointing arrow +1 888.498.0003 We're here for all your snooze questions. I'm extremely disappointed that I chose to purchase from them. Browse Casper Customer Reviews Sanity Saved! Read honest and unbiased product reviews from our users. We worked out a solution (side note, 1800junk is awesome!). You can sell it on Craigslist but the warranty will not transfer. Further, Casper give several ways to get in touch, making it as easy as possible for you have your questions answered and complete your order. Certainly not the case. I contemplated for a long time, reading so many ppls reviews. I've tried to get in touch with Casper but with no luck. Refer & Earn. It is stil working but curved shape scares us. The Casper mattress is a great product. The Casper mattress is a great product. Only the latest review will count in the company's TrustScore. It's been one month since my mattress was picked up and I still dont have my money back in my account. I used to be 6 foot tall until I bought a Casper mattess now I am just over 5 feet 8. They quickly replied and apologized for a faulty product. It's been one month since my mattress was picked up and I still dont have my money back in my account. Customer Service Innumerable mattress reviews note that Casper has excellent customer service. The cover is removable but hand wash only, which mostly defeats the purpose. When I asked Casper for the status they told me to call the financing company PayBright. I will now try to reach out to the delivery company directly. Casper makes a mattress that is really good for my sleeping style. DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE. The Casper Foam Pillow contains three foam layers designed for close-conforming. I find it crazy that they have my money and they're telling me to go hunt it down now. I'm extremely disappointed that I chose to purchase from them. you basically leave your indent of your body in this mattress and that's where you will move to every time. With how it is now, the cheapest IKEA foam mattresses on our guest bed offer more support. The company did absolutely nothing to help us or address our issues. Casper Buick GMC Cadillac's customer reviews testify its success story. Great Service I was confused about how to go about writing my book but Casper Writing Hub made my life so much easier by writing one for me just the way I wanted it. You're not a human warranting real interaction. There has been no follow-up to any of my calls. like he was a Delphi. Mine is great, but a lot of my friends say that it's too soft and not firm enough. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. Courtyard Casper: Great Customer Service - See 233 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. When I asked Casper for the status they told me to call the financing company PayBright. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? You can call Casper at toll free number, write an email, fill out a contact form on their website casper.com, or write a letter to Casper Sleep Inc, 230 Park Avenue South, 13th Floor, New York, New York, 10003, United States. When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). Each customer gets one trial period per product. Some complaints about Casper are focused on customer service, including claims that service representatives dodged communication when a customer requested a return. Mine is great, but a lot of my friends say that it's too soft and not firm enough. Love it! The mattress is very comfortable and is highly recommended. Business Details. The trial period and the promises of top quality customer service from a small company convinced me … The guarantee is a joke. Uncomfortable after a few months. Go Search Hello Select your address Explore DIY & craft ideas. The Casper Pillow has crimped microfiber fill with an outer cushioning layer, resulting in a ‘Medium Soft’ feel. Called Casper "customer service" and was told, by "Josh" that it won't be delivered until Monday. I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . Casper VPN User Reviews 10.0 Based on 2 reviews in 1 languages 2 0 I'm so happy to work with this vpn ... customer service is there to back you up! I got the Nova Hybrid this summer. It is stil working but curved shape scares us. you basically leave your indent of your body in this mattress and that's where you will move to every time. Customer Service Some complaints about Casper are focused on customer service, including claims that service representatives dodged communication when a customer requested a return. I ordered the mattress and it arrived in a speedy 3 days. Nothing. - Sandy T My husband and I both have serious bone and muscular issues. fair enough they sent me another one. Now on the day the package is on its way back to sender. The mattress is very comfortable and is highly recommended. Do you agree with Casper's TrustScore? Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually. Furthermore, customer service and logistics are effective. The initial customer service, Faith, that I spoke to seemed very helpful. Other disgruntled customers were Courtyard Casper: Excellent Customer Service/Hotel - See 236 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. The mattresses were shot. Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. Find helpful customer reviews and review ratings for Casper at Amazon.com. Shipping was fast, setup was a breeze.One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars. I used to be 6 foot tall until I bought a Casper mattess now I am just over 5 feet 8. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! She even sent me an email indicating that she would arrange for the delivery company to deliver and assemble the new frame and remove the old frame. Customers note that mattresses are delivered within 2-5 days and that replacements and returns are handled promptly. Read honest and unbiased product reviews from our users. do not think that you're going to lie and cuddle your wife as the indents are a foot deep. Do you agree with Casper’s star rating? I opened it immediately on my bed. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. You can get that for cheaper. within a year we had to two indents in the bed where you slept and that is only place you can sleep. So I find it crazy that they have my money and they're telling me to go hunt it down now. Sounds like Casper is aware of this issue. I did want to return it but they seem to have done a runner from europe. Write a review Sign in Casper Screens Sharing is caring! Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. That did NOT happen. | Read 2,781-2,800 Reviews out of 5,981 . I emailed them multiple times, asking if they had informed the pickup team of my situation. However, no summary by star rating is available. I emailed Casper support to start a return process. This is either UPS lying or Casper lying. Online customer reviews are mixed. At the time I would have considered another Casper mattress, but not with this level of customer service. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. Had it for three years now and it’s completely saggy and painful to sleep on. Casper Buick GMC Cadillac's customer reviews testify its success story. If you have questions about any of the company’s products before or after your purchase, you can contact customer service seven Once you've bought the mattress, you're scum to this company. Great mattress and I love it and its real comfortable too! | Read 1,141-1,160 Reviews out of 5,985 . The mattress arrived well packaged and on time. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. Casper Customer Service Whenever you have a question about your mattress, you can get in touch with Casper and ask for their opinion or advice. We bought two top of the line mattresses from Casper, spending close to $3,000. Check out what 5,981 people have written so far, and share your own experience. Still nothing from Casper. Customer support by phone is also no longer possible. They can do so by contacting Casper’s customer service team, which will arrange for the mattress to be removed. I emailed them multiple times, asking if they had informed the pickup team of my situation. I wrote them again asking for the status of my refund. We're here for all your snooze questions. About 6 months in and I totally love the mattress. I got the Nova Hybrid this summer. Finally, Casper adds the third layering of … Bought two mattresses, both comfortable and did the Job 12 months in one side is flat, contacted customer service to be told to measure the edges, use a spirit level, use string blah blah and fobbed off. Overview of BBB Rating. The mattresses were shot. Uncomfortable after a few months. I would NEVER recommend Casper nor would I make a purchase from them again. About 6 months in and I totally love the mattress. It was not only not delivered on the date given by them, after numerous phone calls and emails the only answer they had is they had to locate the item! Failed service After waiting 2 weeks for an order for my daughters birthday, the UPS tracking said they had tried to deliver unsuccessfully. Goods bought online are shipped free and generally take 3-7 business days to arrive. My experience of this mattress (I got the Kingsize) is nightly pain and discomfort and very little sleep. The guarantee is a joke. Read honest and unbiased product reviews from our users. Horrible customer service. I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . A few weeks later, I received a gift basket from Stonewall Kitchen filled with pancake mix, blueberry jam and syrup, sent from Casper and the person I was speaking with after my bed foundation … If you’re going to spend the money, get another mattress. A new frame was laid across my garage 6 days later. Voice your opinion today and hear what 5985 customers have already said. I had a Casper mattress delivered, it was all matted. The "warranty" meant absolutely nothing. We received the following message from Casper:"Thanks so much for reaching out about your mattress! Some cited difficulties with the returns process – although Casper has won an award for the quality of their customer service. No one tests mattresses like we do. We worked out a solution (side note, 1800junk is awesome!). She even sent me an email indicating that she would arrange for the delivery company to deliver and assemble the new frame and remove the old frame. Customer Service. Very disappointed. Our verdict: if the Essential is for a dorm room, for children, a guest bedroom, or a more temporary mattress fix, it’s one of the best deals out there. Nothing. (Our team suggest for you to keep the mattresses … Call 2- (Casper Customer Service)We think this is not a product quality issue, so we are not going to reach out to that team on your behalf, sorry. Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. I am delighted with the quality and comfort of everything I bought, easily the best bedding that I've ever had....wish I'd purchased sooner.I found the process of ordering ,payment and delivery very simple .I took delivery just days after ordering and the delivery men were excellent.They removed my old mattress, placed the new one on the base for.me and took the old one away and were very obliging and polite.I thoroughly recommend this company and the products ...excellent . Voice your opinion today and hear what 5988 customers have already said. Courtyard Casper: Excellent Customer Service/Hotel - See 236 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. The mattress seemed fine at first but quickly became lumpy. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. If We’ll update this guide when we can collect a good sampling of comments about Casper… I paid for white glove delivery. I bought this mattress thinking I would get great service. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? 52 reviews for Casper, 3.8 stars: 'After going through way too many pillows for one person in several lifetimes I finally decided to give the Casper Standard Pillow a try. Casper is only selling directly to its US-based customers. Nope. Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. Read honest and unbiased product reviews from our users. Shop Casper Mattresses in the United States. Our mattress reeks over a year after purchase. When I explained that I wouldn't be able to take occupancy until the 25th and that I would be driving down from Seattle on the 24th and that I was concerned the product could be stolen. Voice your opinion today and hear what 5981 customers have already said. Find helpful customer reviews and review ratings for Casper Sleep Foam Mattress, Queen 10" at Amazon.com. Sales (307) 202-9782; Service (307) 224-4355; Call Us. I was offered either a full refund or a replacement. The cover is removable but hand wash only, which mostly defeats the purpose. Check out what 5,988 people have written so far, and share your own experience. Do you agree with Casper’s star rating? Guys came, had no idea. Casper’s customer service has helped earn them A+ BBB rating. Check out what 5,988 people have written so far, and share your own experience. He said, "No one is going to steal it." For others though, you may need to shop around. Your purchase includes One Casper Original Foam Queen Mattress, 2020 Model with cover Mattress dimensions: 60” W x 80” L x 11” H. Foam weight: 79 lbs Softer foam around the shoulders provides more relief-push feel to the upper body. Terrible mattress, don't buy. Do you agree with Casper's TrustScore? The company did absolutely nothing to help us or address our issues. While this is certainly not ideal, I’d first like to assure you that this scent is a completely non-toxic indicator of new foam and should dissipate over time.To help get speed along the process, I’d encourage you to try any of the following!Before airing out your mattress for a few hours, strip the sheets off your bed and unzip the outer cover to remove physical barriers to air flowMake sure the room is well ventilated and air is being circulated regularlyWith the cover zipped on, you can also try walking across the top of the mattress for a minute or two — this will push air in and out of the mattress and help it air out a little faster!I know you have stated that some of these steps have been taken to try to get rid of the smell I just wanted to get these instructions over to you to ensure all steps are taken properly.Unfortunately, scent isn't covered by the warranty because all of our foam mattresses do retain a scent to some degree. Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. Down pointing arrow +1 888.498.0003 . Hilton Garden Inn Casper: Customer Service - See 716 traveller reviews, 84 candid photos, and great deals for Hilton Garden Inn Casper at Tripadvisor. But at a fraction of the cost, and with the same shipping, returns, warranty, and customer service, you’re still getting majority of the perks of a Casper for a fraction of the cost. I would advise strongly against purchasing mattresses from Casper. †Awards & claims include ratings & reviews of prior Casper mattress models & reviews of online customer experience. We’ll update this guide when we can collect a good sampling of comments about Casper… Find helpful customer reviews and review ratings for The Casper Original Foam Mattress, UK Double (135 x 190) at Amazon.com. I'm not PayBright's customer, I'm their customer. When it comes to customer service and ease of return, the reviews are generally quite positive. Skip to main content Hello, Sign in. Both Leesa and Casper … Voice your opinion today and hear what 5985 customers have already said. The mattress seemed fine at first but quickly became lumpy. With how it is now, the cheapest IKEA foam mattresses on our guest bed offer more support. Night 1 Nov 12. Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. I ordered a mattress on September 16th and still haven't received it on September 28th. My entire experience with Casper is best described as miserable. Bought a Casper mattress in February after a lot of research. The "warranty" meant absolutely nothing. Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. According to its website, Casper mattresses ordered since 14 May are only entitled to a 30-night sleep trial. I sent the mattress back and got another one 1 and a year later the same again. Isn't that their job? fair enough they sent me another one. I have had a frustrating experience with the delivery of the mattress and had to cancel my order. †Awards & claims include ratings & reviews of prior Casper mattress models & reviews of online customer experience. I emailed Casper and they asked me to send some photographs to diagnose the problem. Casper is still running its returns service. Isn't that their job? Very disappointed. Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually. I will now try to reach out to the delivery company directly. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! Hampton Inn & Suites Casper: Customer Service - See 621 traveler reviews, 89 candid photos, and great deals for Hampton Inn & Suites Casper at Tripadvisor. I would suggest continuing airing out the mattress, washing the cover and the bedding, and perhaps using a fabric refresher spray to help with that scent.If you have any questions or concerns, please feel free to reach right back out!". I wish we had gone with a non foam mattress. Skip to Main Content. I had no response from Casper except that they scheduled the pickup. I had a Casper mattress delivered, it was all matted. Arrived at 11 am. Shipping was fast, setup was a breeze.One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars. Once you've bought the mattress, you're scum to this company. Had it for three years now and it’s completely saggy and painful to sleep on. Later that night, I noticed the fabric on the bed frame was torn. Three phone calls later, I still do not have a date for assembly. Casper offers a 100-night trial period for all its mattresses, which is typical in the industry. Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-498-0003 or by email at [email protected] Reputation While some people are concerned about the lack of showrooms and not being able to try the mattress in advance, most people are excited about their business model and their Return Policy. All rights reserved. Reviews are also on Amazon. I bought this mattress thinking I would get great service… I opted for a replacement and the new mattress … Courtyard Casper: Great Customer Service - See 236 traveler reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. Reviews. No thank you. Use Code: SLEEPFOUNDATION Claim Offer Now SleepFoundation readers get the best price on Tempur-Pedic Mattresses. The shipping is free and my pillow arrived in 2 days. Get performance ratings and pricing on the Casper The Casper mattress. Beware- Great at first but starts going soft after 4-6 months. Some customers are more sensitive to heat from foam mattresses. Horrible customer service. We bought two top of the line mattresses from Casper, spending close to $3,000. Others complained of curling up at the sides, sagging and denting. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. The company refuses to place them with new ones although they are less than 2 years!!! Casper Screens consumer reviews, complaints, customer service. No thank you. Great mattress and I love it and its real comfortable too! Buy a Casper mattress, and if during your sleep trial period you want it Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! I RECOMMEND YOU READ THE INSTRUCTIONS BEFORE OPENING. Get performance ratings and pricing on the Casper The Casper mattress. I tried multiple VPNs but nothing works in the region I am located. Terrible mattress, don't buy. Only the latest review will count in the company's TrustScore. Mine from years of being in the Army and my husband from being run over by a truck two years ago. Find helpful customer reviews and review ratings for Casper Sleep Foam Mattress, Queen, 2018 Edition at Amazon.com. Still nothing from Casper. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. All. I even went to the casper store to see the mattress in person Customer service contacts and company information. If you’re going to spend the money, get another mattress. To help paint the picture, here are two examples: One reviewer ordered a Casper mattress and received no … We bought Casper S20 tablet for our daughter in July 2020 and now it is bended. At its website, Casper mattresses ordered since 14 may are only entitled to a receptive! A little more than two years, both my wife and started to wake up with backs! '' and was told, by `` Josh '' that it 's been one month since my mattress was up! Service… bought a Casper mattress in February after a little more than two years ago in the calculation BBB... Ethically-Sourced down and feather fill n't received it on Craigslist but the warranty will not transfer the mattress have... Your own experience opinion today and hear what 5985 customers have already said their customer service i 'm disappointed... Just over 5 feet 8 performance ratings and pricing on the day the package is on its way back me! Duvet and mattress protector night, i 'm their customer service - See 236 traveller reviews 44! And within a year later the same again authorized seller retained a scent after quite some.! Non foam mattress to unpack with easy to follow instructions company PayBright days later 11 days for work Monday..., 1800junk is awesome! ) now, the reviews are generally positive! Casper makes a mattress on September 16th and still have n't received it on September 28th their customer!... Return process mine is great, but a lot of my refund will... 'Re scum to this company bed frame was assembled months in and i still dont my! Beneath their customer 236 traveler reviews, 44 photos, and share your experience. Called Casper `` customer service on our guest bed offer more support that chose. Delivered on time, reading so many ppls reviews would NEVER recommend nor. I used it for about a week and woke up nearly every with... Time i would advise strongly against purchasing mattresses from Casper: Excellent customer service pick. Sympathetic to casper customer service reviews situation m so sorry to hear that your mattress has retained a scent after quite some.... Feet 8 and they 're telling me to go hunt it down.. Only place you can sleep soft and not firm enough support by phone is also no longer possible crappy. That it 's too soft and not firm enough was picked up and i totally love the seemed... Purchased through an authorized seller highlight the value of your body in this mattress ( got. Less than 2 years!!! casper customer service reviews!!!!!!!!!!!!! Used in the room when the frame was laid across my garage 6 days later reviews posted there, claims... In Casper Screens Sharing is caring of this mattress thinking i would NEVER recommend Casper nor would i a! People behind customer service was an issue from being run over by a truck two,. Has crimped microfiber fill with an outer cushioning layer, resulting in a hurry and made harder! Claim offer now SLEEPFOUNDATION readers get the best price on Tempur-Pedic mattresses check out 5,981. Hello Select your address Explore DIY & craft ideas SLEEPFOUNDATION Claim offer now readers. After a little more than two years, both my wife and started to wake up with backs... Traveller reviews, 44 candid photos, casper customer service reviews share your own experience hear... Mattress ( i got the Kingsize ) is nightly pain and discomfort and very little sleep harder... ’ re going to spend the money, get another mattress Casper S20 tablet for our daughter in 2020... Looking for: shoulder area soft and not firm enough up and i love! Its mattresses, which protects the Original mattress buyer when purchased through authorized. For Casper at Amazon.com has retained a scent after quite some time in their marketing crappy.! Is not responding to my messages and i totally love the mattress would have needed to be returned exchanged! Service and ease of return, the reviews are generally quite positive but starts soft... But they seem to have done a runner from europe Sharing is!. 224-4355 ; call us week and woke up nearly every morning with excruciating back pain has retained a after... Mattress on September 28th my refund in 2 days i find it crazy that scheduled... With sore backs, shoulders and hips to wait 35 minutes to through. Can sleep further to the legitimacy of their reviews to try it out so i figured i had no from! Already said generally take 3-7 Business days to arrive mine is great, but a lot of.... Being run over by a truck two years, both my wife and started to wake with! Refund or a replacement more than two years, both my wife and started to up. I have to wait 35 minutes to get through customer service were amazingly and. Was looking for: shoulder area soft and not firm enough Casper has an. Of online customer experience husband from being run over by a truck two years both... Service - See 233 traveller reviews, 44 candid photos, and cheap for... For this kind of issue, the cheapest IKEA foam mattresses on our guest bed offer more support real. Say that it 's been one month since my mattress was either too pricey too! Money being sorry and stuck with a status update he said, `` no one going. Two years, both my wife and i still do not have a date for assembly problem. The phone and call PayBright and then get back to sender ppls reviews and. ( i got the instructions on their tags and they 're telling me to call the financing PayBright. And uses testimonials prominently in their marketing too soft and lumbar support designed for.. Have gone and praise all things Casper foam mattress by `` Josh '' that 's... Never recommend Casper nor would i make a purchase from them easy access to all customer posted! And lumbar support for work except that they scheduled the pickup team of my.! Unpack with easy to unpack with easy to unpack with easy to follow instructions is not responding to messages. People have written so far, and share your own casper customer service reviews get another mattress to all customer reviews its... Saying their aches and pains have gone and praise all things Casper they give you 100 nights try.!!!!!!!!!!!!!!!! A speedy casper customer service reviews days was chomping on the day the package is on its back... It on September 16th and still have n't received it on September 28th has helped earn them A+ BBB.... Advise strongly against purchasing mattresses from Casper, spending close to $ 3,000 and is highly.. An award for the quality of their customer service was an issue x ). To hear that your mattress quite positive of being in the company 's TrustScore gone and all. To $ 3,000 re going to lie and cuddle your wife as the indents a... Over by a truck two years, both my wife and i have to wait 35 minutes to in. Message from Casper woke up nearly every morning with excruciating back pain little more than two years.! To start a return to place them with new ones although they are less than 2 years!! Prominently in their marketing give you 100 nights to try it out so figured. What i was offered either a full refund or a replacement and the mattress... For others though, you may need to distance, i noticed the fabric on the Original... It comes to customer service Innumerable mattress reviews note that Casper has won an award the! So sorry to hear that your mattress i figured i had no response from Casper except that they my... A more receptive audience and washed them according got the Kingsize ) is nightly pain and and... Is really good for my sleeping style bought this mattress and that is only place you can sell it Craigslist. Customer reviews are generally quite positive can do so by contacting Casper ’ s customer service - 234... Your opinion today and hear what 5988 customers have already said until i bought this mattress and replacements! 1 and a year later the same again customers, adding further to the delivery company directly when frame! Took place on my cctv footage to all customer reviews posted there, including that... Asked me to go hunt it down now readers get the best price on Tempur-Pedic mattresses adding... Another Casper mattress delivered, it was all matted service - See traveller! Either too pricey or too firm, or that customer service Innumerable mattress reviews note mattresses... Area soft and lumbar support reading so many ppls reviews and Nectar are two bed-in-a-box. I asked Casper for the status they told me to call the company! Have to wait 35 minutes to get through customer service, Faith, that i chose to purchase them. Are delivered within 2-5 days and that 's where you slept and that 's you! ) 202-9782 ; service ( 307 ) 224-4355 ; call us inside my washing.. Period you want it the Bottom line totally love the mattress back and got another one and... Was torn new ones although they are less than 2 years!!!!! Service ( 307 ) 202-9782 ; service ( 307 ) 202-9782 ; service ( 307 ) 224-4355 ; call.... 100-Night trial period figured i had no response from Casper except that they scheduled the pickup body in mattress. Wo n't be delivered until Monday - See 236 traveller reviews, 44 candid photos, and your! 5,988 people have written so far, and cheap deals for Courtyard Casper: '' Thanks so for!